Frequently Asked Questions
Everything you need to know about your Gearbox Loot experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed apparel. Items must be in their original packaging with tags attached to be eligible for a full refund or exchange.
How do I know which size to order?
Each product page features a detailed size guide with measurements. We recommend comparing these measurements to a similar item you already own to ensure the perfect fit.
Are your products ethically sourced?
Yes, we partner with manufacturers who adhere to strict fair labor practices and prioritize sustainable materials whenever possible to ensure high-quality, responsible fashion.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my package once it ships?
Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.